Returns and exchanges

RETURNS AND EXCHANGES

Your satisfaction and experience is our #1 priority. If for any reason you are unsatisfied with your purchase, please contact us customercare@rymckell.com with purchase  order #.

RETURNS 

All non-sale items purchased online are subject to return if the following criteria is met. The assessment of goods and returns is at our discretion. 

  • Returns are accepted within 10 days of receipt.
  • Items must be returned new, unused and unaltered with all manufacturers tags attached. 
  • Products purchased are returned on the customer's own expense, and we do not refund shipping from the original purchase.
  • We are not responsible for lost items being returned to us, we suggest purchasing tracking for your items. 

Sale items are ineligible for a refund

Once your package has been received, your refund will be processed in the original form of payment within 7 business days

EXCHANGES 

All full priced items purchased online are subject to exchange if the following criteria is met. The assessment of goods and exchanges is at our discretion. 

  • Returns are accepted within 10 days of receipt. 
  • Items must be returned new, unused and unaltered with all manufacturers tags attached. .
  • Products purchased are returned on the customer's own expense, and we do not refund shipping from the original purchase. 
  • We are not responsible for lost items being returned to us, we suggest purchasing tracking for your items.  

Due to the select nature of our merchandise, we may not be able to guarantee availability of merchandise for exchanges.

Please contact customercare@rymckell.com for exchange assistance. 

Please send returns and exchanges to this  address:

RyMcKELL

810-3025 Lougheed Hwy

Ste. 64718 Sunwood Square

Coquitlam

British Columbia

V3B 6S0